In 1971, Truth House, a volunteer-based effort to serve teenagers at risk of drug involvement was started in Farmers Branch and grew to include crisis intervention and information & referral services. By 1977, with increased local community support and a solid volunteer base, the agency sought stable funding and a fulltime staff by joining forces with the existing Carrollton Community Chest and securing affiliation with the United Way on March 21, 1977.
The agency resulting from this merger was renamed the Northwest Dallas County Service Center and chartered to provide services including information and referral services, professional counseling and emergency assistance.
In 1978, service to senior adults was made possible through funding from grants and resulted in the creation of the Office on Aging. These senior services eventually developed to a point that the agency separated from Northwest Dallas County Service Center in 1982 to operate independently as the Office on Aging.
In 1984, following the official designation of Northwest Dallas County Service Center’s area of service, the name was changed to Metrocrest Service Center, Inc. In 1989, the Metrocrest Thrift Store was established to provide client families free clothing and furniture and, through retail sales to the public, serve as a revenue source to fund aid programs provided by the agency.
Since 1990, the focus of Metrocrest Social Services has been on providing comprehensive services to help families move toward self-sufficiency and avoid homelessness by offering a wide range of services including Employment Assistance Program, professional counseling and a Food Pantry.
Meanwhile, in 1995 the Office on Aging was renamed Senior Adult Services with a service area of Addison, Carrollton, Coppell and Farmers Branch. Their popular transportation service grew and in 2001 the agency obtained its first lift equipped bus to accommodate the needs of local seniors.
For a period of time Senior Adult Services and Metrocrest Social Services both operated out of the city of Carrollton's Gravley Center until relocating to separate locations in 2009 and 2011 respectively.
On August 1st of 2013, Senior Adult Services and Metrocrest Social Services merged operations. Under the direction of a new Board of Directors, vital services for senior adults continue as do the established financial aid services for famiies and individuals at the reorganized agency. The merged agency was renamed Metrocrest Services in February 2014.