The smudge of soot on Yesy’s hands told a silent story as she approached Alexis Berian, Metrocrest Services’ Guest Experience Specialist. Her simple question – how to access the Food Pantry – held the weight of a life unexpectedly upended. Earlier that day, a phone call had shattered Yesy’s world. While driving her son to a job interview, the news arrived: the apartment her family had called home for a decade had caught fire.

Thankfully, the apartment was empty when the flames erupted. However, Yesy had lost everything. “I had no words, just shock,” she recalled. She remembered hearing about Metrocrest Services’ Food Pantry, a beacon of hope for replenishing the groceries consumed by the blaze. While her apartment complex swiftly provided a new apartment for Yesy, she had no food or furniture.

Hearing about Yesy’s situation, Alexis did more than just hand over a Food Pantry card; she became a lifeline. Recognizing the depth of Yesy’s need, she went above and beyond to help rebuild her life. A call to the local Rooms to Go resulted in the donation of a new mattress, offering a small measure of comfort in the face of immense loss. Furthermore, Alexis helped a Yesy get clothing and housewares from the Metrocrest Resale store.

“Going above and beyond for our clients isn’t just a task; it’s the Metrocrest way,” said COO Calvin Moore. “We are incredibly fortunate to have individuals like Alexis on our team. Their initiative in understanding the needs of our neighbors allows us to provide crucial resources, helping them navigate crises and build a brighter future.”