During this time, Metrocrest Services is ensuring that the needs of those we serve are met while at the same time addressing the safety of our employees and volunteers. As always, our mission is to serve those in need while providing encouragement and hope.

The safety of our clients, volunteers, and staff remains a top priority at Metrocrest Services. In line with CDC guidelines and the Dallas County Emergency Order, Metrocrest Services continues to require all staff, clients, volunteers, donors, and Resale store shoppers to wear masks when visiting a Metrocrest Services facility. Additionally, social distancing measures will remain in effect, and client meetings will continue to be held over the phone.

Metrocrest Services is continuing to see large increases in need and anticipates that continuing for the foreseeable future. Since the pandemic began, we’ve seen a significant increase in the Food Pantry, as many families and seniors rely on the pantry for healthy food.

Additionally, job insecurity is affecting many of those in our community who are seeing a significant reduction in income. This has led to a greater need for our housing assistance program to ensure families can pay their rent and avoid eviction. Our Case Worker Coaches continue to help those in need with rent and lodging assistance via phone and email to assess their needs.

As our community gets back to business as “usual” we are committed to rebuilding a stronger, more equitable community. Our motto is “building a stronger community together.” This is a time when the strength of our community will rise to the occasion.

In September 2021, Metrocrest Services:

  • Served 5,653 people
  • Kept 179 families safe in their homes with $169,559 provided in rent and utility assistance
  • Fed 4,654 people
  • Helped 246 people with employment coaching services

In 2020, Metrocrest Services:

  • Served 28,066 people (60% were new clients)
  • Kept 1,429 households safe from eviction (a 68% increase*)
  • Provided 2,537 months of rent assistance (a 177% increase*)
  • Fed 25,638 people (a 275% increase*)
  • Distributed 2,207,048 healthy meals (a 143% increase*)
  • Provided 7,225 employment services to 1,776 people (a 182% increase*)
  • Provided 3,527 trips to the doctor’s office or grocery store for 170 seniors

*Increase over previous year

  • The best way to help is to make a monetary donation. We will use those funds to ensure the pantry remains stocked and our neighbors stay housed.
  • You can also donate via our Amazon Wish List. There you will find items that are currently on our most urgent needs list.
  • We will also need additional volunteer support.

Para espanol, por favor vaya aqui.

  • If you are in need of assistance, please give us a call at 972.446.2100, Monday – Friday 8:30 a.m. – 5:00 p.m.
  • Please have the application and relevant documents ready so we can be able to help you as quickly as possible. Click here for the application and directions on how to send it to our offices.
  • If you have any questions or are seeking further assistance, give us a call and our intake staff will give you more information on our current process for receiving assistance through Metrocrest Services. We are currently experiencing higher than normal call volumes. If no one answers, please leave a message and we will get back to you within two business days.